Frequently Asked Questions
Everything you need to know about shopping with LaFrancé.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and still have the original LaFrancé tags attached.
Are the materials used in LaFrancé collections sustainable?
Quality and ethics are at our core. We source premium, long-lasting fabrics and work with certified manufacturers to ensure our fashion footprint is as light as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.